Michael Brendan Mitchell
About Candidate
Diligent IT professional with extensive experience in system administration, troubleshooting, and user support. Proven expertise in maintaining, upgrading, and managing software and hardware infrastructures. Seeking a challenging role as a System Administrator at Blockwork IT to leverage technical expertise and problem-solving skills, ensuring smooth and efficient IT operations.
Location
Education
Work & Experience
• Successfully manage and diagnose various software and hardware-related issues, ensuring timely resolutions. • Install and configure new devices, including IP phones and copiers, optimizing performance. • Collaborated cross-functionally to maintain and update software/hardware inventory, ensuring equipment is in good working order. • Employ advanced troubleshooting techniques, resulting in a 90% first-call resolution rate.
• Managed service request tickets using TeamDynamix, resolving end-users' technical challenges. • Escalated complex cases to appropriate teams, ensuring efficient issue resolution. • Assisted over 50 campus end-users weekly, addressing software, login, and connectivity issues.
• Delivered Tier One phone support for a vast network of dealers, solving technical challenges with audiovisual products. • Utilized SAP for inventory management, maintaining an up-to-date product catalog. • Assembled and tested networking cables, enhancing office connectivity.
