Michael Brendan Mitchell

Desktop Support Technician
April 10, 2001

About Candidate

Diligent IT professional with extensive experience in system administration, troubleshooting, and user support. Proven expertise in maintaining, upgrading, and managing software and hardware infrastructures. Seeking a challenging role as a System Administrator at Blockwork IT to leverage technical expertise and problem-solving skills, ensuring smooth and efficient IT operations.



Bachelor of Science in Computer Information Systems 2023
State University of New York Buffalo State University
Associate of Applied of Science in Computer Information Systems 2021
State University of New York Westchester Community College

Work & Experience

Desktop Support Technician May 30, 2023
New York Medical College

• Successfully manage and diagnose various software and hardware-related issues, ensuring timely resolutions. • Install and configure new devices, including IP phones and copiers, optimizing performance. • Collaborated cross-functionally to maintain and update software/hardware inventory, ensuring equipment is in good working order. • Employ advanced troubleshooting techniques, resulting in a 90% first-call resolution rate.

IT Help Desk Technician August 29, 2021 - May 19, 2023
State University of New York Buffalo State University

• Managed service request tickets using TeamDynamix, resolving end-users' technical challenges. • Escalated complex cases to appropriate teams, ensuring efficient issue resolution. • Assisted over 50 campus end-users weekly, addressing software, login, and connectivity issues.

Technical Support Intern May 23, 2022 - August 12, 2022
Crestron Electronics

• Delivered Tier One phone support for a vast network of dealers, solving technical challenges with audiovisual products. • Utilized SAP for inventory management, maintaining an up-to-date product catalog. • Assembled and tested networking cables, enhancing office connectivity.

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